As Oemak Machine, we know how critical time is when a CNC machine stops. In the traditional service approach, it can take hours or sometimes days for a technician to hit the road and reach your factory. To reduce the loss caused by this waiting time to zero, we equip our machines with smart **remote access infrastructure** at Industry 4.0 standards.

We connect directly to your machine's PC-based control unit within seconds via a secure internet connection. Our expert software and automation engineers can check all system parameters, analyze error (alarm) codes, and solve software problems in seconds, allowing you to continue production, just as if they were standing right in front of the machine.

Features of the Remote Support System

Main features offered by Oemak smart access technology:

• Encrypted and secure industrial network connection, closed to external interventions.
• Instant monitoring and readjustment of system parameters.
• Remote installation of necessary software and interface updates.
• Audio and visual guidance with simultaneous sharing of the operator screen.